Legal
Refunds and cancellation
Last updated 12 November 2026.
Draft, not yet in force.
Afrant is in a free, invitation-only pilot and its company is being registered in Hong Kong. This page describes how Afrant works today and what we intend. It will be reviewed by a lawyer and will name the company before anyone is charged.
Today
Afrant is free during the pilot and takes no payments, so there is nothing to refund.
When paid plans begin
This is the policy we intend to apply. It will be confirmed here before anyone is charged.
- Cancel at any time. A workspace owner can cancel from Settings. The plan stays active until the end of the quarter, half year or year already paid for, and is not renewed.
- First payment. If Afrant is not right for your organisation, ask within 14 days of your first payment and it will be refunded in full.
- Renewals. Renewal payments are not refunded once the new period has begun, except where the law requires it or where the service was unavailable for a substantial part of that period.
- Charged in error. A duplicate or mistaken charge is refunded in full.
- How refunds are paid. To the card that was charged, through the payment company that processed it.
Your content after a plan ends
Plans are paid for a quarter, a half year or a year at a time. When a plan ends and is not renewed, your workspace stays readable for a period that depends on the plan, so that you can renew or export your documents:
| Plan | Workspace readable after the plan ends |
|---|---|
| Quarterly | 30 days |
| Half-yearly | 60 days |
| Yearly | 90 days |
We will write to the workspace owners before that period ends. After it, the workspace and its content are deleted. An owner can ask us to delete it sooner.
How to ask
A billing contact address will be published here when payments begin.